We are looking forward to working with you, and we want you and all our clients to receive an optimal treatment experience. To ensure that, we have put these practice policies in place that will hopefully clarify most questions that arise. Please familiarize yourself with the policies so you can know what to expect in our clinic.

Business Hours

Business hours for Intempo Psychiatry are Monday through Friday from 9am to 5pm. Providers may choose to see patients or respond to communications outside of these hours, but responses from the practice or your provider should usually be expected only during business hours. For emergencies that require immediate care at any time, you should call 911 or go to the nearest emergency room.

Establishing Care

Prior to establishing care with Intempo Psychiatry, you will need to schedule and complete a consultation call with us. Please note that completion of the consultation call does not make you a patient of Intempo Psychiatry or create a provider-patient relationship between any Intempo Psychiatry physician (or other provider) and yourself.

Appointment Scheduling

To provide the highest quality of care, we encourage intake appointments to be in-office, but exceptions can be made on a case-by-case basis. For ease and clarity, all future appointments should be scheduled through the patient portal or in-office following an appointment. Please take note as to whether you have scheduled an in-office or virtual (video) appointment.

Payment

Payment is required at the time of service. A credit or debit card must be kept on file at all times and will be automatically charged at the time of your appointment unless an alternative method of payment is being used. Payment can be made via credit, debit, cash, check, or HSA/FSA. In the event that your payment fails to go through, you will be unable to schedule your next appointment until payment is received. If you have recurring appointments scheduled or multiple appointments scheduled in advance, please note that your next appointment will be canceled if payment for the prior appointment is not received at least 24 hours in advance of your next appointment.

Appointment Frequency

The frequency of appointments depends on individual treatment needs. However, to remain active in this practice, you are required to be seen in the clinic at least every six months.

Treatment

Treatment discussions, including those about potential new medications or dosage changes, should take place during scheduled appointments. No medication changes will be made via text or email unless previously planned with your provider. Urgent matters requiring communication or services outside of scheduled appointments (e.g., early refills, completion of forms/letters) may incur additional fee-for-service charges.

Prescription Refills

Prescription refills needed between scheduled appointments should be requested from your pharmacy, which can then electronically request and receive them from your provider. Please contact your pharmacy first to check for available refills or to have them initiate a refill request before contacting your provider. Early refill requests may incur additional fee-for-service charges.

Please note: Intempo Psychiatry regularly prescribes controlled substances, but we will not provide early refills for them without discussion and approval from your treating provider.

Cancellation Policy

Appointments canceled with less than one full business day's notice, or not attended as scheduled (i.e., no-shows), will incur a late cancellation fee (as noted in the fee schedule) that will automatically be charged to the card on file. We offer a 15-minute grace period for all appointments before they are deemed no-shows.

Please note: Monday appointments must be canceled by the previous Friday.